Privacy Policy

Personal Details You Give Us

When you reach out through our contact forms or give us a call at (416) 555-0147, we'll collect the basics—your name, email, phone number, company info if relevant, and whatever details you share about your project. We're not being nosy; we just need this stuff to actually help you and respond properly.

Technical Stuff That Happens Automatically

Like most websites these days, we collect some technical data when you browse around—IP addresses, browser type, device info, pages you visit, how long you stick around. This helps us figure out what's working and what's not on the site. Nothing creepy, just standard web analytics.

Cookies & Tracking Technologies

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are small files that help us remember your preferences and understand how people use our site. You can disable them in your browser if you want, but some features might not work as smoothly.

We're not in the business of selling your data or spamming you with junk. Here's what we actually do with it:

• Respond to your inquiries and project requests—pretty obvious, right?
• Send you information about our services if you've asked for it
• Improve our website and figure out what content people actually care about
• Keep records of our projects and client communications (we've gotta stay organized)
• Comply with legal requirements and protect our rights when necessary
• Send occasional updates about our work if you've opted in—no spam, promise

We're pretty protective of your information. We don't sell it, rent it, or hand it out like business cards at a convention. But there are a few situations where we might need to share it:

• Service Providers: Companies that help us run our website, send emails, or provide analytics. They're contractually bound to keep your data secure.
• Project Collaborators: If your project involves structural engineers, contractors, or consultants we work with, we might need to share relevant details.
• Legal Requirements: If the law requires it or if we need to protect our legal rights, we'll comply.
• Business Transfers: In the unlikely event we sell or merge the firm, your information would be part of that transfer (with the same privacy protections).

We take security seriously—think of it like the structural integrity we build into our projects. We use industry-standard encryption, secure servers, and limit access to your personal information to only those who need it. That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security (nobody honestly can).

Our servers are based in Canada, and we comply with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act). Your data stays close to home.

You're not powerless here. Here's what you can do:

• Access Your Data: You can ask us what information we have about you.
• Correct Errors: If something's wrong, let us know and we'll fix it.
• Delete Your Info: Want us to erase your data? Just ask (though we might need to keep some stuff for legal reasons).
• Opt Out: Don't wanna receive emails from us? Click unsubscribe or shoot us a message.
• Restrict Processing: You can ask us to limit how we use your information in certain situations.

To exercise any of these rights, email us at info@titanveilforge.info or call (416) 555-0147. We'll get back to you within 30 days.

We don't hoard information forever. We keep your personal data only as long as we need it for the purposes we collected it—or as long as the law requires. For active projects, that means throughout the project lifecycle and for several years after for warranty and legal purposes. For general inquiries, we might keep basic contact info for a couple years in case you reach out again.

Our site might link to other websites—manufacturer sites, industry organizations, project references, that sort of thing. We're not responsible for their privacy practices. Once you click away from titanveilforge.info, you're on your own. Make sure to check their policies too.

Our services aren't directed at anyone under 18. We don't knowingly collect information from kids. If you're a parent and think we've somehow collected data from your child, let us know immediately and we'll delete it.

We might update this privacy policy from time to time—laws change, our practices evolve, you know how it goes. When we make significant changes, we'll update the date at the top and might notify you if it's a big deal. Checking back periodically is a good idea.